Delete Your Account

From the app

1. Open Settings, then Your Data.
2. Tap Delete account. The app offers to export your garden first, as a spreadsheet or a PDF.
3. Confirm. Your account and its data are deleted at once, and the app signs you out and clears what it kept on your phone.

Without the app

If you have uninstalled Flora Sphere, cannot sign in, or chose not to accept an updated Terms of Use, email us instead:

1. Write to support@florasphere.app from the email address on your account, with the subject Delete my account.
2. We reply to that address to confirm the request is yours. Nothing is deleted until you confirm.
3. We then delete the account and tell you when it is done, within 30 days of your request and usually within a few days.

Subscribed through the App Store or Google Play? Deleting your account does not cancel a subscription; cancel it in your Apple or Google account as well, or it keeps renewing.

What is deleted

• Your account: your email address and sign-in.
• Your garden: areas, beds, plantings and their history, reminders, folders, favourites and saved plants, and the location you set for it.
• Your photos: the pictures you took of bed squares and the ones you kept from Identify.
• Your messages to us: feedback sent from the app.

Everything linked to you is deleted. Copies in our backups are gone within 30 days. Counts of how often a feature is used are kept, and hold nothing that identifies you. Where the law requires a record to be kept longer, for example of a purchase, we keep only that record. Our Privacy Policy, shown in the app, says the same.